phlucky is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains what data we collect, how we use it, and the rights you have under Philippine law.
Summary: phlucky collects personal data to operate your account, process transactions, comply with Philippine gaming regulations, and improve our services. We do not sell your personal data to third parties. Your data is protected under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and phlucky's internal security standards. By registering with phlucky, you consent to the data practices described in this Privacy Policy.
1.1 This Privacy Policy ("Policy") describes how phlucky ("phlucky", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("Player", "you", "your") who access or use the phlucky online gaming platform at phlucky.net.
1.2 This Policy applies to all personal data collected through the phlucky website, mobile platform, customer support channels, and any other phlucky service touchpoints. It should be read alongside phlucky's Terms & Conditions and Responsible Gaming Policy.
1.3 phlucky is committed to handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
2.1 phlucky is the data controller responsible for the personal data collected through the phlucky platform. As data controller, phlucky determines the purposes and means of processing your personal data.
2.2 phlucky has appointed a Data Protection Officer (DPO) in accordance with the requirements of RA 10173. The DPO is responsible for overseeing phlucky's data protection strategy and ensuring compliance with applicable privacy laws. Contact details for the DPO are provided in Section 15 of this Policy.
2.3 phlucky is registered with the National Privacy Commission of the Philippines as required under RA 10173 and its Implementing Rules and Regulations.
3.1 phlucky collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, nationality | Account registration, age & identity verification, KYC compliance |
| Contact Data | Email address, mobile number, home address | Account communications, OTP verification, support |
| Financial Data | GCash number, PayMaya account, bank account details (masked), transaction history | Deposit & withdrawal processing, fraud prevention, AML compliance |
| Gaming Data | Game history, bet amounts, session duration, win/loss records | Account management, responsible gaming monitoring, regulatory reporting |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, personalisation, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
3.2 Sensitive Personal Information. In certain circumstances, phlucky may collect sensitive personal information as defined under RA 10173, including government-issued ID numbers and financial account details. Such data is collected only where strictly necessary for regulatory compliance and is subject to enhanced security controls.
4.1 phlucky collects personal data through the following means:
4.2 phlucky does not collect personal data from social media platforms or purchase personal data from data brokers.
5.1 phlucky uses your personal data for the following purposes:
6.1 phlucky processes your personal data on the following legal bases under RA 10173:
7.1 phlucky does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:
7.2 All third-party service providers who process personal data on phlucky's behalf are bound by contractual data processing agreements that require them to handle your data in accordance with RA 10 173 and phlucky's privacy standards.
8.1 phlucky uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:
8.2 You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use core phlucky features, though some personalisation functions may be limited.
Note: phlucky does not use third-party advertising networks or share cookie data with external advertisers. Analytics data is used solely for internal platform improvement purposes.
9.1 phlucky retains your personal data for as long as your account is active and for such additional periods as are required by applicable law or regulatory obligation. The following retention periods apply:
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with phlucky's data disposal procedures.
10.1 phlucky implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phlucky will notify the National Privacy Commission and affected players in accordance with the requirements of RA 10173 and NPC Circular 16-03.
Your Responsibility: While phlucky takes all reasonable steps to protect your data, you are responsible for keeping your account credentials confidential. Never share your phlucky password or OTP with anyone, including phlucky support staff. phlucky will never ask for your password.
11.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by phlucky:
11.2 To exercise any of the above rights, please contact phlucky's Data Protection Officer using the contact details in Section 15. phlucky will respond to all data rights requests within 15 business days, as required by NPC regulations.
11.3 Please note that certain rights may be limited where phlucky is required to retain or process your data to comply with legal obligations, including PAGCOR regulatory requirements and AMLA obligations.
12.1 The phlucky platform is strictly intended for persons aged 21 years and above. phlucky does not knowingly collect personal data from persons under the age of 21. If phlucky becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data will be deleted, except where retention is required by law.
12.2 If you believe that a person under 21 has registered a phlucky account, please contact our support team immediately so that appropriate action can be taken.
13.1 phlucky's primary data processing infrastructure is located within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, including cloud infrastructure providers and KYC verification services.
13.2 Where personal data is transferred outside the Philippines, phlucky ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to provide a level of data protection equivalent to that required under RA 10173.
13.3 phlucky does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.
14.1 phlucky reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email and/or a prominent notice on the phlucky platform at least 7 days before taking effect.
14.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how phlucky protects your personal data.
14.3 Your continued use of the phlucky platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact phlucky's Data Protection Officer:
Data Protection Officer — phlucky
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 from your phlucky account dashboard.
15.2 If you are not satisfied with phlucky's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
Six core commitments that define how phlucky handles the personal data of every Filipino player on our platform.
Every data transmission between your device and phlucky is protected by bank-grade 256-bit SSL encryption. Your personal and financial data is never sent in plain text.
phlucky fully complies with the Philippine Data Privacy Act of 2012. We are registered with the National Privacy Commission and have an appointed Data Protection Officer.
phlucky never sells, rents, or trades your personal data to third-party advertisers or data brokers. Your information is used solely to operate and improve your phlucky experience.
Access, correct, or delete your personal data at any time. phlucky responds to all data rights requests within 15 business days in line with NPC requirements.
phlucky collects only the data necessary to operate your account and meet regulatory obligations. We do not collect data for purposes beyond those stated in this Policy.
In the unlikely event of a data breach, phlucky will notify the NPC and affected players promptly, in full compliance with RA 10173 and NPC Circular 16-03.
Now that you know how phlucky protects your privacy, join over 500,000 Filipino players enjoying live casino, slots, and bingo — with fast GCash payouts and 24/7 support. 21+ only.